Becoming a Sales Champion - Selling skills for branch and call center employees. Workshop covers the importance of selling, how to overcome the fear of selling, consultative selling skills, telephone sales skills.
Growing Sales Champions - For managers who are responsible for employees' sales performance. How to develop standards, measurement tools and incentive programs. How to coach and move employees to sales improvement.

Service Excellence - Service skills for all employees. Emphasis placed on accuracy, professionalism, "extra mile service," and telephone courtesy. Also teaches operation employees that the service provided to the member is only as effective as the service provided to co-workers (internal members.) Emphasis placed on building of teamwork with front line personnel. Skills presented show the employee how to provide quality service.

Implementing And Maintaining A Quality Sales And Service Culture - Covers the seven steps which must be implemented to develop an effective ongoing sales and service culture. How to ensure that employees utilize sales and service training to become the outstanding member consultants you desire.

Developing Effective Low Cost Incentive Programs - Learn how to grow motivated employees who strive to perform at peak levels by creating simple to implement and track incentive programs. Also discussed is the importance of developing measurable standards of performance.