The following webinars and resources will assist you in maximizing the benefits of the Internal Service Survey by helping you:

• Generate effective participation for the ISS,
• Understand the ISS report, and
• Develop an internal service quality action plan.

ISS Webinars
View three webinars on the subjects of generating effective participation and understanding the final ISS report and debriefing.

Coaching Tools for ISS
Use these training aids to assist you when coaching your staff in making effective comments. These tools are tried and true and provided to you courtesy of ServiStar credit unions.

Internal Service Quality Action Plan SAMPLE
Use this sample action plan when following along in ISS Webinar 1. (Or print a blank copy of the Internal Service Quality Action Plan for your own use.)

ISS Debriefing Recommendation SAMPLE
View this document to see a sample of the ISS overview and debriefing recommendation which accompanies the ISS report.

Departmental ISS Report SAMPLE
Use this sample report (or a copy of your own departmental ISS report ) to follow along with ISS Webinar 2.

SAMPLE ISS INTRO LETTERS

Departmental ISS Introduction Letter SAMPLE
Use this letter as a guide when introducing the Departmental Internal Service Survey to your employees. Customize it as needed.

Individual ISS Introduction Letter SAMPLE
Use this letter as a guide when introducing the Individual Internal Service Survey to your employees. Customize it as needed.

Individual ISS Introduction Letter (using Password) SAMPLE
Use this letter as a guide when introducing the password Password version of the Individual Internal Service Survey to your employees. Customize it as needed.